Data Protection Policy
Last updated: 23 September 2026
1. Our Commitment
Fireglow Ltd is committed to protecting personal data and ensuring it is handled securely, lawfully, and responsibly. We comply with UK GDPR, DPA 2018, PECR, and DUAA.
2. How We Protect Data
We use:
- Secure servers
- Encrypted connections
- Password‑protected systems
- Restricted staff access
- Secure disposal of records
- Regular data‑handling reviews
3. How We Use Data
Personal data is used for:
- Enquiries
- Quotations
- Showroom visits
- Installations
- Customer communication
- Legal and accounting obligations
We only collect the minimum information required.
4. Data Retention
We retain data only as long as necessary for:
- Providing services
- Legal and accounting requirements
Data is securely deleted when no longer required.
5. Staff Responsibilities
All staff handling personal data must:
- Maintain confidentiality
- Use data only for legitimate business purposes
- Follow internal data‑handling procedures
6. Your Rights
You have the right to:
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
- Request data portability
7. Contact Us
Email: [email protected] Phone: 01204 304 832
8. Data Protection Complaints
If you have concerns about how we process your personal data, please contact us in the first instance using the details provided on this website.
We will acknowledge your complaint within 30 days and investigate the matter promptly.
We aim to provide a full response without undue delay.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113